Personal Training Booking & Cancellation Policy

I want to make sure every client gets the most out of their training sessions while keeping my schedule fair and manageable. Please take a moment to read the following policy before booking or purchasing a personal training package.

1. Cancellations and rescheduling

A minimum of 24 hours' notice is required to cancel or reschedule a personal training session.
Cancellations or rescheduling requests made with less than 24 hours' notice will result in the session being charged in full or deducted from your pre-paid package.
Missed appointments or failure to attend without notice will also count as a used session.
I understand that unexpected things can happen, and exceptional circumstances may be considered at my discretion.

2. Session packages and expiry dates

All personal training packages must be used within 12 weeks of the date of purchase, unless a different timeframe is expressly agreed in writing.
Any discounted package is offered on the understanding that sessions will be completed within the specified package period.
Clients are responsible for booking and attending their sessions within the package validity period.
Sessions cancelled with less than 24 hours' notice will count as used sessions, subject to any applicable consumer rights.
Unused sessions will normally expire at the end of the package period. Any extension must be agreed with me in writing.
If I need to cancel a session, I will arrange an alternative appointment or credit the session back to your package, extending the expiry date where appropriate.

3. Late arrival

Please arrive promptly for your scheduled session. If you arrive late, your session will normally finish at the originally agreed time to avoid affecting other clients.

4. Cancellations by me

If I need to cancel or reschedule a session, I will give you as much notice as possible and work with you to arrange a suitable alternative. If an alternative cannot be arranged, I will refund any payment for the affected session or provide an appropriate credit, as applicable.

5. Booking and agreement

By purchasing a personal training package or booking a session, you confirm that you have been given the opportunity to read and understand this policy.

Thank you for respecting my time and commitment to your training. I really appreciate your support and look forward to helping you work towards your goals!